Richard James
Nationwide
Ways of Working Enablement Leader
Avebury
Ways of Working | Business Agility | DevOps & SRE | Cloud | Digital | Engineering | Transformation
I've had the good fortune to have led transformational change within both consulting and industry, with a focus on creating sustainable changes in organisations I've worked with. My passion is for vision-setting and story-telling, building and nurturing empowered teams, fostering collaboration and sharing learnings.
Prior to joining Nationwide in 2014, I had 12 years with Accenture in Technology consulting and delivery - working with a diverse set of clients and majoring on complex systems integration engagements. I enjoyed the diversity of consulting, with opportunities to develop in every engagement and the chance to lead international teams in achieving some truly amazing outcomes across Government, Retail and Financial Services.
I was drawn to join Nationwide, a customer-focused organisation, to continue my development from within industry - leading our Transformation portfolios for Mortgages, Payments and Open Banking.
In 2017 I gravitated back to Technology leadership as the CTO for Nationwide’s Agile@Scale Digital Transformation initiative – using customer journey transformation to drive adoption of Agile, DevOps, Cloud and the creation of our in-house Engineering community. In mid-2018, Nationwide established a dedicated organisational community in this space - Nationwide Digital - and I enjoyed taking on the leadership across Digital Tech & Engineering to embed, mature and scale ways-of-working.
As of late-2019, it's now my absolute privilege to move into a wider enterprise role in leading on Ways of Working - supporting from Board through to teams and individuals on our ongoing organisational evolution across Business Agility, DevOps and SRE.