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Wednesday, May 19 • 2:50pm - 3:20pm
Impression Management and Psychological Safety In High Performing Teams

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We all know Psychological Safety is the bedrock of high performance in teams and after tens of years of the academia, Google and the DevOps community trying to underline its importance, the business world is starting to take notice and focus on this healthy and necessary team dynamic. At the heart of Psychological Safety - its positive desirable behavior - that of being open and speaking up. Impeding it - the main patters of negative behaviors stopping teammates from being courageous and speaking up - "Impression Management" - the fear of appearing Ignorant, Incompetent, Negative, Disruptive or Intrusive if they do so. When teammates and leaders alike succumb to these fears, it is a sign that Psychological Safety is low and it is dropping even further so performance suffers. We have to learn to recognize the patterns and stop these behaviors in their tracks to protect the magical team bubble where we can be elite. PeopleNotTech designed a solution to measure and increase Psychological Safety by working with hundreds of teams around the world -in particular in financial services- and they are citing some of the examples they've come across.

avatar for Duena Blomstrom

Duena Blomstrom

Author, Co-Founder and CEO, Emotional Banking and PeopleNotTech
With a background in Psychology as well as Business, Duena is on a crusade to see lasting change in our VUCA world, to help companies avail themselves of DevOps and the new ways of work and bring humanity back to the workplace. Today, Duena is the Co-Founder and CEO of PeopleNotTech... Read More →
avatar for Ffion Jones

Ffion Jones

Partner, PeopleNotTech
With 15 years bettering high performing teams, Ffion focuses on: psychological safety software, group and individual coaching for high performance collaborative leadership and teaming workshops for large multi-disciplinary teams e.g. High Speed 2 rail projects; cross organization... Read More →

Wednesday May 19, 2021 2:50pm - 3:20pm BST
Track 3