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Wednesday, May 19 • 12:50pm - 1:20pm
Engineering ITSM Through Site Reliability Engineering

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We all know SRE as a growing engineering practice for IT operations. In fact, SRE is a modern ITSM framework that reimagines service management as an engineering practice with a singular goal of consistent reliability. This session will explore SRE in the context of ITSM with particular insight on how SRE approaches service level, change, incident, problem and capacity management. The session will also explore SRE as a self regulating ITSM system that most closely aligns with Agile and DevOps as three continuous flows of managing services.

avatar for Jayne Groll

Jayne Groll

CEO, DevOps Institute
Jayne Groll is co-founder and CEO of the DevOps Institute (DOI). Her IT management career spans over 25 years of senior IT management roles across a wide range of industries. Her expertise spans multiple domains including DevOps, Agile, ITIL and Leadership. Jayne is a recognized... Read More →

Wednesday May 19, 2021 12:50pm - 1:20pm BST
Track 3